Work with a clean, easy-to-use graphical interface. Connect quickly via a remote desktop and access your customers' PCs with a single click, without needing to install anything. Your customers no longer need to worry.
Keep the software up to date at all times. We guarantee free support and updates across all platforms and operating systems for the duration of your contract. This means you don't need to purchase a new release every year.
Install Internet Agents (Hosts) to gain permanent access to unattended PCs and servers. Using the dedicated alarm management module, you will receive timely notifications to prevent the remote machines from malfunctioning.
Use the Business Intelligence functions to monitor everything at all times. Keep track and analyse the remote support activities performed, and use the performance indicators to view the support statistics.
Is there an increasing demand among your customers for remote support, leaving your customer support team feeling overwhelmed? It's time to think about your business, act quickly and transform your remote support services, achieving a higher level of service! How? Through tracking! For example, do you know how many hours of remote support you provide every day? Do you calculate the cost of your customer support? If the answer is no, Livecare Support can help you.
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Take advantage of the system's internal integrated statistics function to keep constant track of the time spent on each individual remote support session. See the strengths and weaknesses of your help desk in terms of efficiency, by checking the customised performance indicators available on the dedicated dashboard.
Sends a notification at the end of a support session. Using the HTML Editor, you can customise the graphics and content of a report to be automatically sent at the end of each remote support session. This way, you can keep all of your sessions on file, and keep your customer updated at all times.
Optimise processes and integrate Livecare Support functions. Our free APIs give you the opportunity to connect and synchronise the platform with your business applications. You can also export all of the information about the support sessions performed within your company management software system.
Provide remote support to your customers, check computers and devices, connect remotely to servers and machines, transfer files, access data, track the hours of support provided to each customer, generate detailed statistics and calculate the cost of the support sessions. All using a simple and intuitive remote access solution.
Use Cases
Analyse the remote support session statistics
All of the support data in a single file
Provide remote support to your customers
Quick access to unattended devices and machines
Check whether PCs and servers are being used
Easily access people and PCs
Share documents to your devices
Connect to the Remote Desktop and control devices