About us

We have spent the last 20 years helping companies to innovate their customer support processes.

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Founded in 1996, Icona is a private company built on passion and professionalism.

We work with companies across all sectors as a partner capable of providing software solutions to improve customer support. Our software is highly user-friendly, productive and efficient, and allows companies to optimise their support and remote access activities, support request tracking and Help Desk and ticket management organisation.

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All in the cloud

to improve efficiency, reduce costs and be simple and usable across all markets.

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All configurabile

meaning that it can be adapted to various company processes and the methods of each business.

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All integrabile

with Icona products, the main pieces of software and with company CRM and ERP systems.

Discover how to improve your support process

The other products in the Suite Icona


Support sessions launched
and remote access sessions

Remote video

make your customer happy

The importance of the customer

Make your customer happy.

Icona's vision has always been focused on this. The constant growth of our customer portfolio has enabled us to continue to develop and update our solutions, to develop bespoke functionality for our customers and yours.

Our Clients

Our team

We have put together a team of people with various skills and professional backgrounds, who are at your service.

Francesco Riglietti, Product Manager Livecare Support

Francesco Riglietti

Product Manager

Eva Licitra, Sales Manager Livecare Support

Eva Licitra

Sales Manager

Martina Porro, Sales Executive Livecare Support

Martina Porro

Sales Executive

Stefano Fossati, Support Manager Livecare Support

Stefano Fossati

Support Manager

Use Cases

Discover how we help our customers provide remote support in their everyday working lives with Livecare Support.

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Discover our commitment to protecting our customers with security protocols and up-to-date certification.

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Try it now for 7 days

The trial is completely free

Free trial