We have spent the last 20 years helping companies to innovate their customer support processes.
We work with companies across all sectors as a partner capable of providing software solutions to improve customer support. Our software is highly user-friendly, productive and efficient, and allows companies to optimise their support and remote access activities, support request tracking and Help Desk and ticket management organisation.
to improve efficiency, reduce costs and be simple and usable across all markets.
meaning that it can be adapted to various company processes and the methods of each business.
with Icona products, the main pieces of software and with company CRM and ERP systems.
Support sessions launched
and remote access sessions
Icona's vision has always been focused on this. The constant growth of our customer portfolio has enabled us to continue to develop and update our solutions, to develop bespoke functionality for our customers and yours.Our Clients