Find the most suitable solutions for your business in the Icona Suite.
Deskoala is a multichannel cloud solution, to help you optimise your customer support services. Integrated with the company eco-system, it helps manage customer service by bringing together all of the channels in a single interface (e-mail, telephone, chat, fax, SMS, telegram). Record the tickets received by the Support Team and track the data using specific KPIs to process it within the dedicated Dashboard.Website
Livecare Contact is an efficient, comprehensive Contact Center. It allows you to manage your customers and gather information on the quality of the service based on specific basic indicators. Through a series of configurable modules, it provides multichannel customer support, and is easy to integrate with telephone infrastructure and existing software.Website
Acty is a software solution that allows you to provide remote video support. Using a smartphone or smartglasses, it connects experts in the company with on-field technicians or customers using audio and video connections. The Augmented Reality features allow the operator to provide precise instructions on where to operate, saving on travel costs and call-outs.Website