We have been using the Livecare Support solution for 10 years and are very satisfied.
It's an easy-to-use, intuitive piece of software, and our technical consultants who use it every day to provide remote support services are very pleased with it.
Personally, it gives me to the opportunity to analyse statistics relating to the time spent providing remote support sessions in real time. Constant monitoring of support sessions enables us to provide an excellent service every day.
Alberto Di NardoTechnical Director, Readytec
We found ourselves needing to find a new product to provide remote support to our customers for the software we manage. Following careful research into the options available on the market, we found the solution that meets our needs thanks to Icona Srl. Livecare Support has proven to be a user-friendly product, which immediately adapted to our infrastructure and to our strict internal policies and those of the main committers we provide support to. Our experience has been characterised by availability, competence and a focus on our specific requirements.
Federico PerettiContact Center P4Cards, Sia Group
Livecare Support improved the business of our IT department. The administrative department is able to manage my customers' various contracts within the system, and promptly assess the financial aspect of the support sessions. This means less to worry about and more time to help my customers!
Marco ScapinCEO, Sabicom
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