Remote support: support your colleagues

Remote support among colleagues as a strategy for success

man and woman working with Livecare Support

Remote support has never been so prompt

We've often asked ourselves how best to provide remote help to our customers promptly and easily. It often happens that employees need to provide support to colleagues, partners and customers. In such situations, Livecare Support offers you the help you need to organise your work. Thanks to the range of functionality and the multi-platform interface, remote support has never been so prompt; in just a few clicks, you can remotely connect to any device across the world, providing quick support and keeping track of the support sessions provided.

Various functions to organise your support activities

Thanks to our remote support system, you can collaborate with colleagues in any part of the world, without leaving the comfort of your workstation. Viewing the same work screen and creating a customised connection, you can support colleagues, as well as customers, and provide immediate remote support.

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Monitoring
machines

The software can also detect any malfunctioning of the main resources used by the remote machines. If the CPU and RAM are not working as they should, or if the disc space is running out, Livecare Support can send a notification to resolve the problem before it develops.

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File
transfer

Livecare Support can display a full list of information for each connected device, showing the hardware characteristics of each tool, as well as a list of the programmes installed and the configuration of the remote PC network cards, to ensure that the functionality of the devices is monitored at all times.

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Machine
inventory

Livecare Support can display a full list of information for each connected device, showing the hardware characteristics of each tool, as well as a list of the programmes installed and the configuration of the remote PC network cards, to ensure that the functionality of the devices is monitored at all times.

Remote desktop support: the benefits

Choosing to use a remote desktop for your company means being able to avail of a state-of-the-art tool. The various functions available to the operator during a remote access session provide an ideal solution for checking that the individual devices are working properly at all times. It's an innovative, non-invasive control tool, which enables all parties involved to work more efficiently.

Moving towards more efficient it maintenance

Livecare Support is a powerful tool to simplify company work, monitoring and detecting IT resource malfunctions, remotely resolving problems quickly and efficiently. Support sessions are not subject to time limits, and can be activated on a limitless number of devices.

What are you waiting for? Try Livecare Support for 7 days: it will become the ideal solution for monitoring an extensive network and controlling remote machines.

Try it now for 7 days

The trial is completely free

Free trial
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