This is how remote support tracking improves your remote support services.
Many companies today provide remote support to their customers via a completely free service, which makes up a significant chunk of their daily activities. However, only 5% of them take the time to assess the frequency and time spent providing remote support services to individual customers. This leads to an indiscriminate use of time and resources, which, in fact, does not generate any financial return for the company. To improve the efficiency and productivity of remote support services, it is therefore fundamental to track your remote support sessions, varying the service costs as a result.
Check the statistics on your support sessions and easily identify the critical points with the help of various efficiency parameters.
Track the remote support sessions performed and view graphical representations of the statistics collected via a dashboard that can be customised with KPIs.
See a preview of the data collected by the remote support tracking system, and export it in your preferred format at any time.
By tracking remote support activities, Livecare Support shows you how much time you have spent providing support to each customer, helping you to calibrate the service costs based on number, frequency and duration of the requested sessions. Livecare Support allows you to create a priority support channel for customers that require the most support, drawing up more profitable contracts on this basis. Furthermore, remote support tracking helps you to optimise the resources and time dedicated to customer support, so that the remote support service becomes an integral part of your company's core business.
Livecare Support is available in "Basic" and "Plus" versions, and provides an opportunity to develop an efficient, lucrative remote support service. Start tracking and analysing the time spent on remote support sessions every day, and avail of our reporting and statistics systems to help improve your help desk business. If you would like more information on the service features, contact us now using our chat service or by phone. Also, try Livecare Support for 7 days for free, without any obligation to purchase and without restrictions.